There’s no catch. All we charge for our services is a barely noticeable $30. We stay in business because of our system and the amount of volume we do. Our operations are highly centralized, streamlined, and efficient, allowing us to serve thousands of properties with the same level of quality as if we were located right next door.

Yes, we are fully insured. We maintain general liability coverage, errors and omissions coverage, and fidelity bonding for all relevant employees.

No. We manage single-family homes, duplexes, other multi-family properties, and apartments. If you have a property with more than twenty units, we may be able to offer a highly customized solution.

Yes, we typically partner with professional managers, but we can also work directly with property owners to provide the same services.

Once a tenant has been moved in, services begin and our management fee will automatically be deducted from the rent we collect. When a tenant moves out, services and billing cease. You are not charged if the property is vacant. If a tenant fails to pay rent, you will be invoiced.

By ACH, monthly. Your funds will automatically be deposited into your bank account promptly of every month. If a tenant is late on a payment, we will not only notify you and/or the owner directly, but your funds will be deposited as soon as we collect them.

Not a problem, we won’t be offended. We can provide all of our services directly between you and the tenant; the owner will never even know we exist. We will forward all accounting statements and funds directly to you for disbursement.

You can do this in whatever way you feel most comfortable. Although, there is no requirement on your part, as we make every effort to make them feel comfortable. We will be sending them a welcome letter along with some additional information about our services. We will also include all necessary legal disclosures and follow this up with a personable phone call to ensure we are all on the same page and have answered all of their questions.

Not a problem at all. It is probable that your management agreement will also include responsibilities such as marketing and leasing services, which we do not do either. We provide the services we’ve spelled out, which are basic landlord services. You take care of the rest, which usually isn’t much.

No. You will only be billed for a month if the tenant occupies the property for 10 or more days. If it’s less than 10 days, it’s on us.

Once we receive your information, it normally takes no more than 5 business days to process and get you in the system. New leases are processed almost instantly upon receipt.

No. Just send us your files by mail, email, or fax, and we’ll extract the information we need. The only thing that really matters is that you get us the information. It doesn’t matter how, as long as it gets in our hands.

No. In fact, most of our clients do get up and running sometime mid-month. It’s difficult to time the transition in such a way that it completes on the last day of the month. You will not be charged if we are managing the units for less than 10 days out of the month. Management of your units officially begins when we have received all necessary information and have mailed out notices to your tenants.

No. The agreement is automatically renewed month-to-month; you may cancel at any time by calling and serving a written 15 day notice.

Simple, just send us the lease.

If the lease does not automatically renew, we will contact you a month prior to the move-out date and touch base. If the lease does renew on a month-to-month basis, we will let you know when we receive the official legal notice from the tenant.

Yes. This is an option for you with all your tenants. We will pay out all interest as required by law or the lease agreement. We can also manage other types of deposits exactly to your specifications.

Like everything we do, we handle maintenance completely to your specifications. During the setup process, you will provide us with a list of preferred vendors. When a maintenance issue arises, we will use only these to complete the work. We process the tenant’s request, contact the appropriate service provider, schedule the work at a convenient time for the tenant, and then follow up with the tenant before even considering paying the bill. You provide us with the minimum dollar amount as set in your management agreement for work that will require the owners (or your) express approval. The process, from request to resolve, usually takes no more than 2-5 business days, depending on the priority of the request.

Tenants have the ability to reach us by phone 24/7. If a tenant feels an emergency maintenance issue has occurred, our highly trained staff has the ability to determine whether the issue is an emergency (one that endangers life or property) or not. If the issue is deemed to be an emergency, we will dispatch the appropriate service provider immediately, notify you of the situation instantly by email, and give you a call the very next business day. Again, we can also deal directly with the owner if you choose, in which case we would also report this information to them in the same fashion.

You will be providing us with that information during the setup process. We monitor and enforce all appliance warranties, making sure the owner does not pay for something they don’t have to.

They have two convenient options. They can either mail their checks to our central processing center in Waco, TX, or they can easily sign up for a recurring, automatic bank draft. We will also be able to send them monthly email invoices. We explain all of our services in the welcome letter we send them.

Like everything we do, completely to your specifications, according to the lease, and according to law. Since we offer a convenient automatic bank draft option, monthly email invoicing, and report payments to the PRBC credit bureau, we find that most of our tenants pay on time. We will, however, serve them all official legal notices of delinquencies and enforce your late policies explicitly.

Yes. Once it gets to that point, however, we already will have been in consistent communication with you and will defer that decision to you and/or the owner.

We would be delighted to answer any questions you may have. We strongly desire to have quality relationships with our business partners. Never hesitate to call, 1-800-957-2201.